FAQs for NRMA bookings

What is NRMA’s exclusive offer?

RedBook Inspect is proud to be NRMA’s preferred inspection provider in NSW. NRMA members can now receive exclusive offers across car and caravan pre purchase inspections. Members save $15* on RedBook Inspect pre-purchase vehicle inspections. If you’re not a member you can still get $5 off if you book via the NRMA website.

NRMA members can also save $5 on Remote Video Assessments for cars.

Why RedBook Inspect?

• Easy to book: Simply fill in your details and we will take care of the rest
• Fast turnaround: Receive your report instantly, right after the inspection has been processed
• Peace of mind: Detailed digital reports to help you make a smarter purchase
• Qualified inspectors: Trusted mobile inspectors available Monday-Friday
• Extensive coverage: Inspectors across most metro areas and Remote Video Assessments for cars available in regional areas
• Caravan inspections: We can conduct pre-purchase inspections for caravans, RVs and motorhomes across most metro areas too

How does it work?

1. Make a booking online for a pre-purchase inspection for the car or caravan. If you’re an NRMA Member make sure you quote your Membership number to redeem your discount.
2. An inspector will contact the vehicle’s owner to organise an inspection date and time.
3. A qualified inspector will visit the vehicle’s owner and conduct the inspection
4. Once complete, you’ll receive a detailed visual inspection report including comments, ratings, high quality photos and a CarFacts History report*
5. Know the safety, integrity and condition of the vehicle before you buy

* CarFacts History report only available for cars manufactured after 1989

What is included in a car pre-purchase inspection?

• Engine: We detect any engine fault codes using a scan tool that plugs into the engine management system.
• Interior: Checks are done on heating/air conditioning, horn, seat belts, locks, warning lights and more.
• Accident Damage: A paint depth gauge test is used to check for previous cosmetic repairs. A visual inspection is used for evidence of accident, hail and flood damage.
• Exterior/Underbody: Visual inspection for rust, previous body repairs, panels and suspension.
• CarFacts History report: Each report includes information regarding written off history, stolen records, odometer rollbacks and more.
• Road test: Checks are done on brake operation, engine noise, exhaust emissions, steering/suspension and more.

How much does a pre-purchase inspection cost?

Pre-purchase inspection prices depend on the type of vehicle. For example, a prestige vehicle requires more components to be checked compared to a standard vehicle. Please see the pricing chart below:

Note: If you are an NRMA member you must quote your Membership number at the time of booking to redeem your discount.

• The Prestige category relates to premium comfort and performance vehicles for example, Toyota Landcruiser or Porsche Macan.
• The Super category relates to high performance sports vehicle for example, Mercedes-Benz G-Class G63 or Audi RS6.
• The Hyper category relates to the most superior high-performance vehicles for example, McLaren 720S or Ferrari Spider.

How do I redeem my discount?

If you are an NRMA member you must quote your Membership number at the time of booking to redeem your discount.

What vehicles can be inspected?

RedBook Inspect is able to conduct physical pre-purchase inspections for cars and caravans within a 50km radius from the following capital cities:

• Sydney (2000)
• Newcastle (2300)
• Melbourne (3000)
• Brisbane (4000)
• Gold Coast (4217)
• Adelaide (5000)
• Perth (6000)

Remote Video Assessments for cars are available for all other capital states, territories and regional areas. RVAs are not available for caravans, RVs or Motorhomes.

What is a Remote Video Assessment?

An RVA is a Remote Video Assessment guided by a RBI inspector to help you understand the condition of your next potential vehicle purchase. The RRP is $115 and the price for NRMA Members is $110. RVAs are available for cars only and are not available for caravans, RVs or Motorhomes.

Once the RVA is booked, the inspector contacts the seller via video chat to discuss their vehicle. Inspectors then gather additional data/ Sellers are guided around the vehicle so they can collect key photos, servicing information, under the hood, tyre close-ups and other relevant items. A detailed report is collated and delivered to your inbox detailing the condition of the vehicle’s interior, exterior and verification of its compliance plate, build and registration.

Inspectors will also have the ability to question specific elements to identify common problems with the vehicle. If applicable to the vehicle, prospective buyers will also receive a CarFacts History report.

For more information about Remote Video Assessments, please click here

Once a car pre-purchase inspection is booked, how quickly will the inspection be completed?

RedBook Inspect will aim to complete the inspection as soon as possible.

Once booked a member of our inspection team will reach out to the seller to organise a time and date. Typically this occurs with 24 hours or one business day of a booking being made, during peak periods this may be slightly delayed.

Most pre-purchase inspections are completed within 48 to 72 hours. However, appointments can be delayed based on the vehicle owner’s availability and access to the vehicle, or inspection demand in the area of inspection.

The inspection report will be delivered within 24 hours of the inspection being completed.

For more information please refer to the terms & conditions.

How can I check the status of my inspection?

You can check the status of your inspection here

How do I get in contact with RedBook Inspect customer service?

For more information about your inspection or if you would like to cancel your inspection, please email support@redbookinspect.com.au Alternatively, you can contact our team on 1300 770 116